How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Sending an Error Report with log files
My PC crashed. Can I recover my recording?
My FBR file is corrupt - can it be recovered?
My recording is not smooth (it looks laggy)
I get a black space in my recording, or the entire recording is black
See all 19 articles
I had a problem purchasing
Are payments secure?
How can I pay?
I need a quote
How do I claim tax back if I am tax except?
See all 13 articles
Where can I find my license key?
How do I reset / manage my license?
My license does not work
Why is my license blocked?
I've not received a license key
See all 22 articles
Can FlashBack record in HD?
How long can FlashBack record for?
What frame rates can I record at?
How large will my recorded file be?
Why is my fbr file so large?
See all 23 articles
Can I open any video file in FlashBack Player?
Why is the image quality poor in the Player?
Can I increase the speed of a movie?
Can I remove the yellow mouse cursor highlight?
Why do I hear an echo in my recorded sound?
See all 11 articles
Can I edit or export FlashBack Express recordings using FlashBack Pro?
How do I delete frames?
How can I join movies together?
Can I save part of a movie?
Can I re-use textboxes / buttons I have created?
See all 18 articles
Can I remove the "Made by FlashBack" watermark?
Which formats support interactive objects (buttons and pauses)?
Why is the frame rate of my exported file so low?
Why is the image quality poor in my exported file?
Can I save my recording as an MP4 or other video format?
See all 14 articles
If I save my recording online, where does it go?
Does FlashBack Connect support interactive movies?
Who can view my uploaded movies?
How can I add my video to a webpage?
How much will FlashBack Connect cost when it is no longer a Beta?
See all 8 articles
Where can I see the FlashBack change history?
What operating systems does FlashBack run on?
Where can I download older versions (1-4)
Are there any tutorial movies?
See all 18 articles
Do I have an account?
How do I log into my account?
How do I reset my password?
How do I change the email address for my account?
Can multiple users manage a company account?