FlashBack Support

Licensing 25

• Is FlashBack Express really free?
• How can we move a license to a different PC?
• I purchased a Pro license. Why do I still see the watermark.
• I've not received a license key
• I've lost my license key

See all 25 articles

Recording 28

• My PC crashed. Can I recover my recording?
• Can FlashBack record in HD?
• My recording is not smooth (it looks laggy)
• I get a black space in my recording, or the entire recording is black
• Why doesn't my video game record very well?

See all 28 articles

Editing and Playback 31

• Why is the image quality poor in the Player?
• How do I delete frames?
• How can I join movies together?
• Can I save part of a movie?
• Can I open any video file in FlashBack Player?

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General 27

• Sending an Error Report with log files
• My FBR file is corrupt - can it be recovered?
• I have upgraded from FlashBack Pro trial. What do I do next?
• I have upgraded from FlashBack Express to FlashBack Pro. What do I do next?
• I have limited disk space. Can I change where temp files are saved?

See all 27 articles

Exporting and Uploading 23

• Why can't I upload to YouTube?
• Can I remove the "Made by FlashBack" watermark?
• Why is the image quality poor in my exported file?
• Which formats support interactive objects (buttons and pauses)?
• Can I save my recording as an MP4 or other video format?

See all 23 articles

Account 5

• Do I have an account?
• How do I log into my account?
• How do I reset my password?
• How do I change the email address for my account?
• Can multiple users manage a company account?