FlashBack Support

Troubleshooting 19

• Sending an Error Report with log files
• My FBR file is corrupt - can it be recovered?
• My PC crashed. Can I recover my recording?
• My recording is not smooth (it looks laggy)
• I get a black space in my recording, or the entire recording is black

View all 19

Purchasing 13

• I had a problem purchasing
• Are payments secure?
• How can I pay?
• I need a quote
• How do I claim tax back if I am tax except?

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Licensing 20

• Where can I find my license key?
• How do I reset / manage my license?
• My license does not work
• Why is my license blocked?
• I've not received a license key

View all 20

Recording 23

• Can FlashBack record in HD?
• How long can FlashBack record for?
• What frame rates can I record at?
• How large will my recorded file be?
• Why is my fbr file so large?

View all 23

Playback 10

• Can I open any video file in FlashBack Player?
• Why is the image quality poor in the Player?
• Can I increase the speed of a movie?
• Can I remove the yellow mouse cursor highlight?
• Why do I hear an echo in my recorded sound?

View all 10

Editing 19

• How do I delete frames?
• How can I join movies together?
• Can I save part of a movie?
• Can I re-use textboxes / buttons I have created?
• Why has my Zoompan effect changed?

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Exporting 13

• Can I remove the "Made by FlashBack" watermark?
• Which formats support interactive objects (buttons and pauses)?
• Why is the frame rate of my exported file so low?
• Why is the image quality poor in my exported file?
• Can I save my recording as an MP4 or other video format?

View all 13

Uploading 8

• If I save my recording online, where does it go?
• Does FlashBack Connect support interactive movies?
• Who can view my uploaded movies?
• How can I add my video to a webpage?
• How much will FlashBack Connect cost when it is no longer a Beta?

View all 8

General 16

• Where can I see the FlashBack change history?
• What operating systems does FlashBack run on?
• Where can I download older versions (1-4)
• Are there any tutorial movies?
• Silent Installation

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Account 5

• Do I have an account?
• How do I log into my account?
• How do I reset my password?
• How do I change the email address for my account?
• Can multiple users manage a company account?