Q: I've purchased a license, but I've not received a license key

A: You should receive your key in seconds, but occasionally emails can take long or don't ever reach their destination, for a range of reasons. If you've been waiting for more than 10 minutes for the key, try this:

 1. Check your spam folder. We try to make sure our mails aren't picked up as spam, but it can happen.

 2. Log into your account at https://accounts.flashbackrecorder.com/Login.aspx to find your license key on the Your Licences page.

Note - As of version 5.30, we no longer send FlashBack Express or FlashBack Pro trial licence keys by email- they will automatically be downloaded when you run the app for the first time.