FlashBack Support

If you encounter a problem or error (such as a crash) and need to send us your FLashback Pro error logs so we can investigate, you can send us a problem rep...

There is a tool that can be used to attempt to recover .fbr files that are reported as corrupted, which is available for download here. To use it: Ma...

Sometimes a recording session may be interupted by something unexpected, such as your PC crashing, a shortage of disk space to save to or a fault in FlashBa...

This usually happens if your PC's CPU usage is very high while you are recording with Flashback Pro.  If you are using FlashBack Pro 5.48 or older, ...

You've tried to record a program that uses video hardware acceleration. To get better performance, these applications bypass the usual methods of writin...

This can be caused by overly-aggressive anti-virus software (usually Symantec) interfering with FlashBack. When FlashBack attempts to update its own setting...

This can be caused by overly-aggrssive anti-virus software mistakenly blocking FlashBack from writing to its own settings files. Try adding an exception...

There are a number of reasons that can cause Windows to show this error but it is mostly to be because files are missing from the Flashback installation fol...

The probable reason is that the file is located in a folder that is being synchronised to cloud storage. Examples of this would be syncing to Google Drive, ...

Very large FBR files may require too much memory to open on all PCs. This is most commonly caused by recording moving video or video games with GDI...