Troubleshooting
Problem: You try to run FlashBack Recorder and get a message "Access violation in module..." Cause: You may have an 'N' edition of Win...
Wed, 26 Apr, 2017 at 9:06 AM
Occasionally anti-virus software will detect false-positive results where they mistakenly think there is a problem when everything is actually ok. If th...
Wed, 27 Nov, 2019 at 3:38 PM
Contact us at support@bbsoftware.co.uk and we can send you a zipped copy of the installation file, which should not be blocked by your firewall. Just let us...
Wed, 27 Nov, 2019 at 3:41 PM
Because FlashBack is a general purpose screen recorder, it is not designed to handle the specific demands of recording video games - typically they use hard...
Thu, 28 Nov, 2019 at 4:32 PM
This usually happens if your PC's CPU usage is very high while you are recording. Things you can try to reduce CPU usage: Reduce the size of area ...
Wed, 26 Jan, 2022 at 2:45 PM
1. Ensure you've selected the correct sound source. Enable each source that you want to record from and select an appropriate source (for PC Sounds...
Wed, 27 Nov, 2019 at 2:31 PM
Some PCs may encounter problems with audio-video synchronization. These problems are usually due to high CPU usage during recording. The ways you can r...
Wed, 26 Jan, 2022 at 2:45 PM
If a message appears saying that FlashBack cannot record from the selected sound source, it is usually because of one of the following reasons: Another a...
Thu, 24 Jun, 2021 at 11:22 AM
Windows 10 and 11 have an auto-gain control option that will track the volume and automatically adjust it so that you do not need to worry about it. Howev...
Tue, 25 Jan, 2022 at 2:54 PM
This can happen if your PC's display is using a very large resolution with high scaling applied to it. To correct it: Open the Tools menu Go to Pla...
Wed, 27 Nov, 2019 at 4:30 PM