FlashBack Support
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Knowledge base
FlashBack
Troubleshooting
20
Sending an Error Report with log files
My FBR file is corrupt - can it be recovered?
My PC crashed. Can I recover my recording?
My recording is not smooth (it looks laggy)
I get a black space in my recording, or the entire recording is black
View all 20
Purchasing
13
I had a problem purchasing
Are payments secure?
How can I pay?
I need a quote
How do I claim tax back if I am tax except?
View all 13
Licensing
20
Where can I find my license key?
How do I reset / manage my license?
My license does not work
Why is my license blocked?
I've not received a license key
View all 20
Recording
23
Can FlashBack record in HD?
How long can FlashBack record for?
What frame rates can I record at?
How large will my recorded file be?
Why is my fbr file so large?
View all 23
Playback
10
Can I open any video file in FlashBack Player?
Why is the image quality poor in the Player?
Can I increase the speed of a movie?
Can I remove the yellow mouse cursor highlight?
Why do I hear an echo in my recorded sound?
View all 10
Editing
19
How do I delete frames?
How can I join movies together?
Can I save part of a movie?
Can I re-use textboxes / buttons I have created?
Why has my Zoompan effect changed?
View all 19
Exporting
13
Can I remove the "Made by FlashBack" watermark?
Which formats support interactive objects (buttons and pauses)?
Why is the frame rate of my exported file so low?
Why is the image quality poor in my exported file?
Can I save my recording as an MP4 or other video format?
View all 13
Uploading
9
If I save my recording online, where does it go?
Does FlashBack Connect support interactive movies?
Who can view my uploaded movies?
How can I add my video to a webpage?
How much will FlashBack Connect cost when it is no longer a Beta?
View all 9
General
16
Where can I see the FlashBack change history?
What operating systems does FlashBack run on?
Where can I download older versions (1-4)
Are there any tutorial movies?
Silent Installation
View all 16
Account
5
Do I have an account?
How do I log into my account?
How do I reset my password?
How do I change the email address for my account?
Can multiple users manage a company account?