FlashBack cannot contact the license server
Sometimes this can be due to temporary internet conditions so trying again a few minutes later might work. However, the most common cause is that your P...
Tue, 3 Dec, 2019 at 4:16 PM
Do I need to renew my FlashBack license?
No, FlashBack licenses are not a subscription that you need to renew. They are a one-off purchase and are then yours forever. However, each license is a...
Tue, 3 Dec, 2019 at 4:17 PM
I want to use FlashBack on a PC that is permanently offline
If the PC that you have installed FlashBack on will never have an internet connection, you can request an offline license from us.  Please email us at s...
Tue, 3 Dec, 2019 at 4:17 PM
I need to run FlashBack on a PC that is temporarily offline
We send you an email that contains your trial (or purchased) license key - this is the 16 digit key at the top of the mail.  The email also contains an ...
Tue, 3 Dec, 2019 at 4:18 PM
Can I use the movies I make with FlashBack for commercial purposes?
You have full rights to the movies you create with FlashBack and can use them for commercial purposes, even if you're using the free Express edition. ...
Thu, 9 Apr, 2020 at 9:48 AM
I work for the government or a non-profit organisation. Can I get a discount?
Yes! You can find out more here - scroll down and select the Government & Nonprofit tab.
Fri, 10 Apr, 2020 at 5:36 AM
Do you offer discounts on licenses for students?
Yes! Students can get a 50% discount. Go here and scroll down. 
Fri, 10 Apr, 2020 at 5:40 AM
Can I use my license on more than one computer?
Home licenses can be registered to one PC at a time.  Business licenses can be registered to as many PCs as you have paid for. For either type of li...
Thu, 28 Nov, 2019 at 5:03 PM
Can I pre-install a license during a mass install?
Yes. If you email us at we can send you a license file that you can copy onto each PC you're installing FlashBack on. This wi...
Tue, 3 Dec, 2019 at 4:19 PM
Why is my license not accepted after a Windows 10 upgrade?
Sometimes upgrading to Windows 10 will make our license server think that you have attempted to register your license to a new machine. If you have already ...
Tue, 3 Dec, 2019 at 4:20 PM