Q: I've got the trial or purchased a licence, but I've not received a licence key

A: You should receive your key in seconds, but occasionally emails can take long or don't ever reach their destination, for a range of reasons. If you've been waiting for more than 10 minutes for the key, try this:

 1. Check your spam folder. We try to make sure our mails aren't picked up as spam, but it can happen.

 2. Contact us at support@bbsoftware.co.uk and we'll resend the key

Note - As of version 5.30, FlashBack Express no longer requires a licence key to be entered unless you wish to use it on an offline PC, in which case please contact use at the support email address from above.